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Consumer Information

The REAA website provides consumer information to those thinking of buying or selling a property.  This includes information on topics such as agency agreements, sale and purchase agreements, licensing, commission, sales options and advertising.

There is also information on how to make a complaint if you are unhappy with the real estate services you have received or have problems with a real estate transaction.

Approved guides

To support consumer protection and ensure you have the information you need at two important stages of the process of buying or selling residential property, two approved guides have been developed.

An agent must not enter into an agency agreement with you for the sale of a residential property unless he or she has provided you with a copy of the approved guide relating to agency agreements, before the agreement is signed. You must sign an acknowledgment that you have received the guide.

Similarly, before you sign a sale and purchase agreement for a residential property the agent must give you a copy of the approved guide relating to sale and purchase agreements. You must sign an acknowledgment that you have received the guide.

Further information can be found here in the Approved Guides section of the REAA website.

How to Make a Complaint brochure

This brochure contains information on how to make a complaint.  Click here to download the How to Make a Complaint brochure.

Click here to find further information on how to make a complaint and the complaint process in the Complaints section on the REAA website.

Complaint form

Click here to download the Complaint Form

Click here to find further information on how to make a complaint and the complaints process in the Complaints section of this website.


Fact sheets

The following downloadable fact sheets have been developed to provide you with information on the buying and selling process:

    * Buying or Selling a Property? Fact Sheet [PDF, 177.5 kb]

    * Licencing Fact Sheet [PDF, 174.8 kb]

    * Commission Fact Sheet [PDF, 190.2 kb]

    * Advertising Fact Sheet [PDF, 204.9 kb]

    * Auctions Fact Sheet [PDF, 181.5 kb]

    * Tenders Fact Sheet [PDF, 185.5 kb]

    * Disclosure Fact Sheet [PDF, 172.7 kb]

    * Conflicts of Interest Fact Sheet [PDF, 175.8 kb]

    * Buyers Agents Fact Sheet [PDF, 179.9 kb]